How can we help?

Browse inventory, select a vehicle, and begin checkout from the vehicle detail page. ACar guides you through identity verification, insurance, payment, document signing, and delivery or pickup.

Yes! Schedule a test drive through the vehicle detail page. You'll need to provide a valid driver's license and proof of insurance before your appointment.

Stop safely, photograph and document the damage, obtain the driver's license and current proof of insurance, and contact your insurer promptly. If the driver refuses to provide those records, contact ACar support; ACar may be able to help make verified records on file available through the appropriate claims or legal process. You can also open a dispute or report the other party for a platform-safety review. ACar verifies submitted identity and insurance information but does not supervise appointments, provide insurance coverage, or assume responsibility for appointment damage.

You can use financing arranged through your own bank or credit union. Work directly with your lender and ask how the approved funds can be made available in the bank account you will connect through Stripe ACH. You can connect that funded account immediately, or optionally place the reservation deposit to hold the vehicle while you finish arranging the funds. ACar does not issue loans or connect lenders directly to checkout.

Listings include seller-submitted condition information, photos, and vehicle history context where available. Buyers should review the vehicle in person and may arrange an independent inspection before purchase.

Click "Sell Your Car" in the navigation menu. You'll provide vehicle details, upload photos, complete the guided condition steps, and verify your identity. Most sellers finish in about 10–20 minutes, and progress saves automatically if you need to come back.

ACar uses market data, vehicle condition, mileage, and demand to determine a market-based listing price. You review the confirmed price and expected payout before the vehicle goes live.

Payment is typically processed within 3-5 business days after the buyer completes their purchase and takes delivery. Funds are transferred directly to your connected bank account via ACH.

You'll need registration, a valid government-issued ID, maintenance records when available, and title or lender information. If the title is in someone else's name, you may manage the listing, but the titled owner must complete the required verification, sign the seller and title-transfer documents and the original title, and return the original title to ACar. If a lender holds the title because the vehicle still has a loan, ACar coordinates the payoff and title-release steps.

ACar's current standard marketplace margin is $499. It is already built into the published vehicle price—it is not added at checkout and is not deducted from the Net Seller Price shown in the seller's signed agreement. Standalone private-sale services are a separate product with their own clearly disclosed pricing.

Full vehicle payment is made via ACH bank transfer, processed securely through Stripe. ACar does not provide financing or integrate lenders into checkout. The reservation deposit shown during checkout can be paid by card.

For buyer payment methods, go to Profile > Payment Methods. For seller payouts, go to Profile > Payout Setup. You'll be guided through a secure connection process, and your bank login credentials are never stored by ACar.

ACH payments typically take 3-5 business days to clear. You'll receive updates on your payment status via email and in your account dashboard.

Yes. Open your active reservation and select Cancel. The reservation deposit will be refunded to your original payment method, typically within 3-5 business days.

After purchase, you can choose between picking up from the seller or home delivery (where available). Delivery typically takes 3-7 business days depending on your location.

Yes! You can schedule a pickup appointment during the final steps of checkout. You'll receive the exact address and what to bring to your appointment.

When temporary registration is available for your transaction, ACar coordinates a dealer-issued temporary registration. Display it as instructed before driving while NJ MVC processes your permanent plates.

ACar coordinates title transfer and registration filing through the applicable NJ MVC process. Permanent plate timing depends on MVC and mail carrier processing. If MVC processing runs long and an extension is legally available, we help coordinate the next temporary-registration step.

ACar coordinates title transfer, registration application, NJ MVC paperwork, and required fee submission on your behalf. Most buyers do not need to visit MVC unless an exception, correction, or additional MVC requirement comes up. Your permanent plates and registration card are mailed after MVC processing.

File a police report with your local police department, then contact us at [email protected] with the report number. NJ requires the police report on file before we can issue a replacement tag.

NJ MVC requires the named insured on your auto insurance policy to match your legal name on your driver's license. If there's a mismatch, MVC will reject the registration. ACar checks this before delivery to catch issues early.

After delivery, a Registration tab appears on your order management page showing your temp tag status, MVC submission progress, and estimated plate delivery. ACar also sends email updates at every step.

Click on your profile, go to Account > Identity Verification, and follow the prompts to upload a photo of your government-issued ID and take a selfie. Verification typically takes 5-10 minutes.

Go to Profile > Account Settings. Your email is linked to your account and cannot be changed. To update your password, click "Change Password" and follow the verification steps.

Navigate to Profile > Notification Preferences to customize how you receive updates via email, push notifications, and SMS for different types of activities.